Great, Proactive Communication
5 out of 5 - by Albert F. on Mar 24, 2017
Shane and his team did an amazing job on our loan and closing escrow. His team was proactive with communication and made sure my wife and I understood the estimated timing for each step of the process. We had our expectations, his team laid out a plan that exceeded our expectations, and then they went ahead and beat their own plan. Kudos!
During escrow, my wife and I threw a wrench in the plan, and we needed to have all the documents reflect a name change. Then, we went ahead and my wife decided not to be in the state of Washington the week of closing. Shane and his team coordinated with our realtor seamlessly to handle the name change and out-of-state signature with zero delay in escrow. I didn't think it was an easy task, but they sure made it look easy.
I would definitely recommend Shane Kidwell and his talented team to my friends and family.
Additional notes: They used email, text messaging and phone calls to keep my wife and I in the loop. We prefer electronic communication/documentation, so this was right up our alley.